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Our Policies

Our current business and ordering policies.

Privacy & Security

We will never give your name, email address or any other information to anyone for marketing purposes.  We use your information only to complete your requests & orders.

We know that security is your highest priority. Therefore, we accept secure online payments only through PayPal. PayPal is a trusted leader in online payments. Merchants everywhere accept it.

Changing Your Custom Order

If you wish to change any aspects of your custom diner, you may only do so within the first 4 hours after placing the order. Please email your changes to help@marysposhdoggiediners.com Be sure to include your name, order number, and address in your email message.

Shipping

All of our diners are shipped by UPS to your door. They are carefully packaged to protect from damage during shipping. Please open with care as the bowls are individually wrapped separate from the diner.

If your diner is damaged in shipping, we will gladly replace your diner for another diner matching the color and size you ordered. Simply email us at: customerservice@marysposhdoggiediners.com and we will request a pick up of your damaged diner.  A replacement diner (matching the original diner ordered) will be sent out as soon as the damaged diner has been received.

Guaranteed Satisfaction

If you are not 100% satisfied with the quality of workmanship and beauty of your custom doggie diner upon receiving it, you may return it for a refund. (Applies only to those diners that have not been name personalized). Simply email us at: customerservice@marysposhdoggiediners.com within 48 hours of receiving the diner, along with your reason for returning and pick-up information will be sent to you. A refund will be issued once the diner has been returned. The amount of the refund will exclude any shipping charges. 

Order Options

Our current order options are:

* Online - order directly over the web using PayPal

* By mail - enclose a printed custom order form, payment by check or money order and mail to:

Mary's Posh Doggie Diners
P.O. Box 800305
Valencia, CA 91380

Please make checks payable to: Mary's Posh Doggie Diners.

Please be aware that we do not deliver to P.O. Boxes.

International Orders

Sorry, at this time we can only ship to the United States.

Donations

Throughout the year we select organizations in which we donate a posh doggie diner for a silent auction to help raise money for the organization. If you have a charity, dog rescue or school you would like us to consider, please contact us at info@marysposhdoggiediners.com and give us the organization's name and why we should donate a diner to them.

Collecting Tax

We are required to collect CA state tax. It will be added at check-out.

All mosaic designs were created exclusively for Mary's Posh Doggie Diners. No design or content of this website may be reproduced without the written consent of Mary's Posh Doggie Diners.


Do you have any questions? Send us an e-mail at:

info@marysposhdoggiediners.com

P.O. Box 800305, Valencia, CA 91380